Get In Touch

Privacy Policy

Introduction

This Privacy Policy describes how SilvyOS and its affiliates (collectively “SilvyOS”, “we”, “our”, “us”) collect, use, share, protect, or otherwise process your personal data when you use our website silvy.onrender.com (hereinafter referred to as the “Platform”).

SilvyOS provides IT services including but not limited to website development, mobile application development, and software solutions. By accessing or using our Platform, or by engaging with our services, you agree to the practices described in this Privacy Policy, our Terms of Use, and other applicable service agreements.

We primarily store and process your personal data in India, in compliance with applicable laws including the Information Technology Act, 2000 and related rules. If you do not agree with this Policy, please do not use or access our Platform.

Information We Collect

We may collect personal information when you:

  • Register or sign up on our Platform.
  • Request information, proposals, or services from us.
  • Communicate with us via email, phone, or other channels.
  • Use our Platform (including browsing and interacting with forms or features).

The information we collect may include:

  • Basic information: Name, email address, phone number, business/organization name, and job title.
  • Billing and payment information: such as bank details, UPI, or card details (only when required for processing payments).
  • Technical data: IP address, browser type, device details, and usage patterns.
  • Project-related information: Content, documents, or requirements you voluntarily provide to enable us to deliver services.

We do not knowingly collect sensitive personal data (like biometric information) unless explicitly required for a project and only with your consent.

How We Use Your Information

We use your personal data to:

  • Provide and deliver our services (such as developing websites, applications, or software).
  • Communicate with you regarding projects, support, and updates.
  • Improve our Platform and services through analytics and feedback.
  • Send you relevant updates, offers, or service information (with an option to opt-out).
  • Detect, prevent, and address fraud, security, or technical issues.
  • Comply with applicable legal and regulatory requirements.

Sharing of Information

We do not sell or rent your personal information. We may share your information only in the following cases:

  • With our employees or trusted partners who require the information to deliver services to you.
  • With third-party service providers (such as hosting providers, cloud storage, payment processors, or analytics tools) who support our operations.
  • When required by law or government authorities, in good faith belief that such disclosure is necessary for legal obligations, enforcement of terms, or protection of rights.
  • In case of business transfers, such as merger, acquisition, or restructuring of SilvyOS.

Security of Your Information

We adopt reasonable technical and organizational measures to protect your personal data against unauthorized access, misuse, loss, or disclosure.

However, please note that no method of internet transmission or electronic storage is 100% secure. By using our Platform, you accept the inherent risks of transmitting data online.

You are responsible for maintaining the confidentiality of your login credentials and ensuring secure access to your account.

Data Retention & Deletion

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Policy, or as required by law.

You may request deletion of your account and associated data by writing to us (see contact details below). Please note:

  • Deletion requests may be delayed or declined in case of pending invoices, disputes, or legal obligations.
  • Even after account deletion, we may retain certain anonymized data for analytics and fraud prevention.

Your Rights

You have the right to:

  • Access, update, or correct your personal information.
  • Withdraw consent for processing your personal data (subject to legal and contractual obligations).
  • Request deletion of your data, as outlined above.
  • Opt-out of marketing communications.

Consent

By providing your information to us or using our services, you consent to the collection, storage, and processing of your personal data in accordance with this Privacy Policy.

If you withdraw consent, SilvyOS reserves the right to restrict or discontinue services that rely on the withdrawn data.

Changes to This Privacy Policy

SilvyOS may update this Privacy Policy from time to time. Any significant changes will be communicated on this Platform, and where required by law, we may also notify you directly.

Grievance Officer

In accordance with the Information Technology Act, 2000 and the rules thereunder, the name and contact details of the Grievance Officer are as follows:

  • Name: Priyanshu Kottapalli
  • Designation: Grievance Officer
  • Company: SilvyOS
  • Address: 1797, Bilaspur Torwa Dhan Mandi, Bilaspur, India
  • Email: silvyos.it@gmail.com
  • Availability: Monday – Friday (10:00 AM – 6:00 PM IST)